Account Recovery
Highlighted topics:
- Account recovery in case you do not have imported accounts
- Account recovery in case you have other imported accounts
All information required to access WX Network accounts associated with Emails is stored centrally and cannot be restored
if you delete your email account. At the same time, the information required to access your Seed accounts is stored on
your device (PC or smartphone) in encrypted form and can also be deleted (as a result of a device breakdown, browser
failure, or accidental deletion of an account/application from the device), but it can be restored. Therefore, this
article describes the process of restoring a Seed account.
Account recovery in case you do not have imported accounts
To recover an account you can use either WX Network web app, or downloadable standalone versions for Windows, Mac,
Linux, or mobile app. All versions are available on the https://wx.network/ website and support automatic updates!
Just follow the step-by-step instructions below to restore access to the Software account, and this video guide helps
you with this.
Open your WX Network web app and click Sign Up in the top right corner of the screen.
In the opened tab click on the Software panel to restore access to the account associated with the Seed phrase.
In the appeared window enter the password in the Create password field - repeat it in the Confirm password field - mark
the Termas and Conditions checkboxes and click Create Account button.
In the next window, click on the "Import Account" button
Then, you will be offered to choose the method of account importing. You need to click on the Seed or Key to restore
access to your account by the Seed, Private Key, or Encoded seed.
Note: also, you can import the account using Ledger, Keystore file, and Waves Keeper.
After choosing the Seed or Key method, you will be offered to enter your Seed phrase (the Seed phrase option) or Private
key (the Private key option). Enter seed phrase or private key and click on the Continue button:
Note: if you enter the Seed phrase correctly, the Waves address of your WX Network account will appear under the Seed
phrase field. If Waves address of not your WX Network account will appear, which means that you enter the Seed phrase
incorrectly. Possible reasons for this behavior of the WX Network are described in the following article - One SEED -
One Waves Address
At the end of the account importing, come up with names for your account and click on the Continue button.
That's all! Your account has imported!
Account recovery in case you have other imported accounts
To recover an account you can use either WX Network web app, or downloadable standalone versions for Windows, Mac,
Linux, or mobile app. All versions are available on the https://wx.network/ website and support automatic updates!
If you already have an account imported into the WX Network and you want to import a new one, just log into the imported
account and click on the account avatar (top right corner). Once you click the avatar, choose Switch account in the
appeared menu and next click on the Add account.
On the next step, click on the "Import Accounts" button to move to the next step.
In the next window, you will be offered to choose the method of account importing. You need to click on the Seed or Key
to restore access to your account by the Seed, Private Key, or Encoded seed.
Note: also, you can import the account using Ledger, Keystore file, or Waves Keeper.
On the next tab, you need to enter the Seed phrase to the Seed phrase field.
Note: if you enter the Seed phrase correctly, the Waves address of your WX Network account will appear under the Seed
phrase field. If Waves address of not your WX Network account will appear, which means that you enter the Seed phrase
incorrectly.
At the end of the account importing, come up with names for your account and click on the Continue button.
That's all! Your account has imported!
If you have any questions related to WX Network, feel free to contact us via customer support.
tags*: recover synchronize import accounts sync pair
